Terms of Service

1. Introduction

Welcome to Preeminent ("Company", "we", "our", "us"). These Terms of Service govern your use of our website located at www.preeminentpet.com and establish the terms and conditions under which Preeminent provides pet supplies manufacturing, OEM/ODM services, and wholesale sourcing to our clients.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

2. Services Description

Preeminent provides the following services:

• Product Development and Mass Production
• Private Label Customization
• One-Stop Sourcing for Pet Supplies
• Logistics Services including sea freight, air freight, and land transportation
• Quality Assurance and Inspection

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Order Process and Payment Terms

3.1 Order Confirmation: All orders must be confirmed in writing. An order is only considered accepted after we have issued a formal order confirmation.

3.2 Payment Terms: Unless otherwise agreed in writing, payment terms are typically 30% deposit upon order confirmation and 70% balance before shipment. For first-time clients, we may require 100% payment in advance.

3.3 Price Changes: We reserve the right to adjust prices due to significant changes in raw material costs, labor costs, or exchange rates. Any price changes will be communicated before production begins.

4. Intellectual Property

4.1 Client Materials: Any designs, logos, or other materials provided by clients remain the intellectual property of the client.

4.2 Our Materials: Unless explicitly transferred, all designs, processes, and technologies developed by Preeminent remain our intellectual property.

4.3 Non-Disclosure: We commit to not disclosing client designs or specifications to third parties without explicit permission.

5. Quality and Compliance

5.1 Quality Standards: All products will meet the quality standards specified in the order confirmation. Clients are responsible for ensuring that their product specifications comply with the laws and regulations of their target markets.

5.2 Inspection: Clients have the right to request pre-shipment inspection. Any quality issues must be reported within 14 days of receipt.

5.3 Compliance: We strive to ensure all products comply with relevant safety standards, but ultimate responsibility for compliance with local regulations rests with the client.

6. Shipping and Delivery

6.1 Delivery Terms: Unless otherwise specified, all shipments are made FOB (Free On Board) from our factory in China.

6.2 Delivery Times: While we strive to meet all delivery deadlines, we cannot be held liable for delays caused by factors outside our control, including but not limited to natural disasters, transportation issues, or customs delays.

6.3 Risk Transfer: Risk of loss or damage transfers to the client once goods are delivered to the carrier.

7. Warranty and Returns

7.1 Warranty Period: We warrant that products will be free from defects in materials and workmanship for a period of 30 days from delivery.

7.2 Remedy: For valid warranty claims, we will, at our option, either replace the defective products or provide a refund.

7.3 Exclusions: This warranty does not cover damage resulting from improper use, normal wear and tear, or modifications made by the client or end users.

8. Limitation of Liability

8.1 Cap on Liability: Our liability for any claim arising out of or related to these Terms shall not exceed the total amount paid by the client for the specific order giving rise to the claim.

8.2 Exclusion of Damages: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information shared during the course of business. This includes, but is not limited to, pricing, designs, manufacturing processes, and client lists.

10. Termination

10.1 By Notice: Either party may terminate ongoing services by providing 30 days' written notice.

10.2 For Cause: We may terminate services immediately if the client breaches these Terms and fails to remedy such breach within 14 days of notification.

10.3 Effect of Termination: Upon termination, the client shall pay for all services rendered up to the termination date.

11. Governing Law and Dispute Resolution

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.

11.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through friendly negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

12. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected] Website: www.pamipet.com